Skin Xclusive Privacy Policy

Last updated 30 October 2026

Skin Xclusive Pty Ltd respects your privacy. This policy explains how we handle information you provide through skinxclusive.com.au and when you contact us or use our services.

Information we collect

We collect information you provide through enquiry forms, bookings and communications, including your name, email address, phone number, enquiry details and appointment or purchase information. Where necessary for your care, we collect relevant health information with your consent or as otherwise permitted by law.

How we use your information

We use your information to respond to inquiries, manage appointments, provide our services, process payments, maintain customer records and meet our legal obligations. We also use limited information to measure and analyze the effectiveness of our Google Ads advertising.

Our commitment to no spam

We do not use your information for spam. We only send promotional emails or text messages if you have chosen to receive them, and you can unsubscribe or ask us to stop at any time. Submitting an inquiry does not automatically subscribe you to marketing. We may still send communications needed for your enquiry, booking or treatment.

Google Ads and cookies

We use Google Ads conversion measurement to understand which advertisements lead to inquiries, appointments and eligible purchases. This involves sharing limited, non-sensitive measurement information with Google, such as advertising click identifiers, conversion times and values.

For enhanced conversions, email addresses are converted into hashed codes for matching with Google ad interactions. Hashing adds protection but does not make this information anonymous. We obtain consent for this sharing and use where required. Health information, consultation notes and treatment photographs are excluded from advertising measurement.

Our website uses cookies and similar technologies for website functions and advertising measurement. You can manage cookies through your browser and any available website cookie controls. Read more at https://policies.google.com/privacy.

Sharing your information

We do not sell, rent or trade your personal information, or share it with other companies for their own marketing.

We use service providers to operate our website, bookings, payments, internal records and advertising measurement. These include Squarespace, Square, Google services and Zapier. They handle information needed to provide those services. We may also disclose information with your consent or where required or authorised by law.

Secure storage and retention

We maintain your information in our internal customer records and the systems supporting them. We take reasonable steps to protect it from misuse, loss and unauthorised access, with access limited to authorized people who need it for their work.

Some technology providers store or process information outside Australia, including in the United States. We take reasonable steps to protect information handled on our behalf.

We retain records for as long as needed to provide our services and meet legal requirements. When no longer required, information is securely destroyed or de-identified.

Access corrections and privacy concerns

To request access to or correction of your information, ask about deletion, stop promotional messages or raise a privacy concern, email reception@skinxclusive.com.au. Deletion requests are subject to any legal record-keeping obligations.

We will investigate privacy complaints and respond within a reasonable time. If you are dissatisfied, you can contact the Office of the Australian Information Commissioner at https://www.oaic.gov.au.

We may update this policy as our practices change. The current version will be available on our website.